DEWA Digital Transactions noticed a surge of 11%, reflecting its commitment to adopting Dubai Digital Strategy for making Dubai a leading global digital city. CEO and MD of DEWA, HE Saeed Mohammed Al Tayer, highlighted DEWAs commitment to leverage 4th Industrial Revolution to drive digital transformation, enhance transaction efficiency, and improve stakeholder’s satisfaction.
More than 6.7 million digital transactions, were recorded by the DEWA in the first half of 2024, showcasing an increase of 11% in comparison to the 6 million transactions during the same period in the year 2023. The digital transactions by customers included 1.1 million through DEWA’s website, 2.2 million through its smart app, and the remaining 3.3 are from various digital channels developed in collaboration with partners. This noticeable increase in digital transactions and engagement has further accelerated the adoption of DEWA’s services to 99.2%. Not only this, DEWA has also achieved digital integration for more than 90 projects with 65 government and private organizations by the end of 2023.
Al Tayar, CEO & MD of DEWA said that, “We are guided by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to establish Dubai as a leading power in the global digital ecosystem. We also follow the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defence, to transform Dubai Government into a fully smart model. DEWA has adopted the Services 360 Policy and the UAE Digital Government Strategy 2025 to ensure that all its services are seamless, proactive, and integrated, exceeding customer expectations. We are committed to streamlining and enhancing the customer experience through innovation, proactive strategies, and a forward-looking vision, while also fostering integration with various entities and organisations to ease the customer’s journey.”
DEWA offers its services through multiple digital platforms which include, websites and smart apps available on iOS, Android, and Huawei devices.
Source: Mediaoffice
